We make client retention easier
Lift is the world’s leading client churn prediction platform
built for confident companies
We make client
Lift is the world’s leading client prediction platform
built for confident companies
Trusted by the best companies
What makes us different
Having tracked data for 5 years, we know that companies that follow the Lift methodology and recommended actions in average reduce their client churn by 30% year-on-year.
A client churn prediction platform
Most client measuring systems relate to historical satisfaction. At Lift we provide a prediction on what percentage risk you have of losing any of your client relationships if no actions are taken.
Real-time consulting on how to reduce client churn
Each client situation is unique and requires unique actions. Based on answering pattern, benchmark data and industry expert advice, we provide real-time consulting in the platform on how to act on any given client situation. Gone are the days of guessing how to act or waiting for a consultant to turn up with their personal opinions.
Our AI engine combine 15 different areas in real-time such as semantic analysis, progression of ratings and answering pattern providing a client risk profile per client relationship. It’s named Gilbert AI after our head of methodology, who after 5 years hard work on the data science side in our platform, now can relax a bit in the weekends benefitting each of our clients around the world.
“Lift is simple, flexible and visual which makes reviewing results quick and easy across our complex organization”
“I am already wondering how I did my job without this amazing tool! It’s awesome and it’s going to be game changing for us in the future.”
COO, PORTER NOVELLI
“At the NoA family we have implemented Lift across the whole group. This has enabled us to have better conversations with our clients and amongst ourselves. Besides great insights brought to life, Lift is simple, intuitive and actionable.”
CEO, THE NORTH ALLIANCE
Measuring client and team feedback
Successful client relationships consist of happy clients and happy teams servicing those clients. At Lift we measure both parties and correlate their feedback in real-time. Looking at a client relationship in a connected environment, is the single most powerful way to understand the strengths and weaknesses of that client relationship.
Based on 5 years in the business and millions of data collections, we now know the drivers of client and team engagement.
Our client and team questionnaire are perfected to ensure relevant actionable output, high response rates and a springboard for better conversations.
This combined with real-time weighted scores, transparent insights and adaptive frequency dependent on answering pattern makes Lift unique in the market.
“I must say working with the Lift platform to take the pulse of our client relations is a fantastic experience. It’s quick to set up, easy to customize and user friendly, so all in all a great experience for the 50+ offices where we deployed it. Plus the Lift team is dependable, helpful, responsive and nice. Guys, you are 5 stars.”
CEO, OGILVYONE, EMEA
“The Lift platform has really helped us improve our understanding of client and employee perspectives across all our offices. For management, it has fundamentally changed what was once an ad-hoc scramble for data and methodology into a simple, yet scalable, program. For employees and clients, it has provided a transparent platform to share input and have it addressed in a contextual and constructive nature.”
COO, CRITICAL MASS
“At BBH we use the Lift platform to help track client relationships across our portfolio of brands. Lift enables us to gain regular and consistently measured insights on how we can improve interactions with client teams, as well as provide in depth feedback on specific individuals.”
Creative Services Director, BARTLE BOGLE HEGARTY