We make client retention
more efficient

Lift is the world’s leading client churn prediction platform built for confident companies

We make client retention more efficient

Lift is the world’s leading client churn prediction platform built for confident companies

Trusted by the best companies

What makes Lift different

A client churn prediction platform
Real-time consulting - churn platform
AI - churn platform
Proven results - churn platform
A client churn prediction platform

A client churn prediction platform

Most client measuring systems relate to historical satisfaction. At Lift we provide a prediction on what percentage risk you have of losing any of your client relationships in the future if no actions are taken.

Real-time consulting - churn platform

Real-time consulting 

Each client situation is unique and requires unique actions. Based on answering pattern, benchmark data and industry expert advice, we provide real-time consulting in the platform on how to act on any given client situation. Gone are the days of guessing how to act or waiting for a consultant to turn up with their personal opinions.

AI - churn platform

AI

 Our AI engine combines 15 different areas in real-time such as semantic analysis, progression of ratings and answering pattern providing a client risk profile per client relationship.

Proven results - churn platform

Proven results

 Having tracked data for 5 years, we know that companies that follow the Lift methodology and recommended actions in average reduce their client churn by 30% year-on-year.

macbook with lift app

“Lift is simple, flexible and visual which makes reviewing results quick and easy across our complex organization”

Scott Downs

COO, OMD

“I am already wondering how I did my job without this amazing tool! It’s awesome and it’s going to be game changing for us in the future.”

Nick Propper

COO, PORTER NOVELLI

“At the NoA family we have implemented Lift across the whole group. This has enabled us to have better conversations with our clients and amongst ourselves. Besides great insights brought to life, Lift is simple, intuitive and actionable.”

Thomas Høgebøl

CEO, THE NORTH ALLIANCE

How it works

Measuring client and team feedback

Measuring client and team feedback

Successful client relationships consist of happy clients and happy teams servicing those clients. At Lift we measure both parties and correlate their feedback in real-time. Looking at a client relationship in a connected environment, is the single most powerful way to understand the strengths and weaknesses of that client relationship.

Proven methodology

Proven methodology

Based on 5 years in the business and millions of data collections, we now know the drivers of client and team engagement.
Our client and team questionnaire are perfected to ensure relevant actionable output, high response rates and a springboard for better conversations.
This combined with real-time weighted scores, transparent insights and adaptive frequency dependent on answering pattern makes Lift unique in the market.

“I must say working with the Lift platform to take the pulse of our client relations is a fantastic experience. It’s quick to set up, easy to customize and user friendly, so all in all a great experience for the 50+ offices where we deployed it. Plus the Lift team is dependable, helpful, responsive and nice. Guys, you are 5 stars.”

Oscar Prats

CEO, OGILVYONE, EMEA

“The Lift platform is an unparalleled predictor of client development.
Connecting client and employee engagement into a client predictor is the secret sauce and an amazing way to fully understand any problems in the client relationship before it’s too late to handle.
The platform is intuitive and actionable which has been instrumental in us implementing Lift throughout our organization successfully.”

Dianne Wilkins

CEO, CRITICAL MASS

“FleishmanHillard began working with Lift in 2018, initially with the Firms largest clients, and then expanded to the Firm’s top 200 clients.
The real time and action orientation of the system, combined with the ease of completion for both clients and account team members has proved invaluable. Lift take great care in coaching new users in the use of the platform and in timely follow up with clients. We have no hesitation in recommending Lift.”

Mark Mortell

Chief Global Client Leadership Officer FleishmanHillard

Features

churn platform

Client churn risk

Each of your client relationships in the Lift platform will have a churn risk percentage. An easy way to interpret the tangible risk associated with losing a client.

churn platform

Real-time insights

Clear visual interface that prompts you to act and stay ahead on all client relationships in real-time.

churn platform

Real-time consulting

Based on answering pattern, benchmark data and industry expert advice, we provide real-time consulting in the platform on how to act on any given client situation. Gone are the days of guessing how to act or waiting for a consultant to turn up with their personal opinions.

Ready to make your client retention easier?

Ready to make your client retention easier?
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Ready to make your client retention easier?

Ready to make your client retention easier?