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Lift is the world’s leading client churn prediction platform built for confident companies

Reduce client churn by 30% year-on-year by following Lift methodology and recommendations

Identify problems and opportunities immediately

Have more profitable client relationships

“I must say working with the Lift platform to take the pulse of our client relations is a fantastic experience. It’s quick to set up, easy to customize and user friendly, so all in all a great experience for the 50+ offices where we deployed it. Plus the Lift team is dependable, helpful, responsive and nice. Guys, you are 5 stars.”

Oscar Pratt

CEO, OGILVYONE, EMEA

Lift is the world’s leading client prediction platform built for confident companies

Reduce client churn by 30% year-on-year by following Lift methodology and recommendations.

Identify problems and opportunities immediately.

Have more profitable client relationships.

“At the NoA family we have implemented Lift across the whole group. This has enabled us to have better conversations with our clients and amongst ourselves. Besides great insights brought to life, Lift is simple, intuitive and actionable.”

Thomas Høgebøl

CEO, THE NORTH ALLIANCE

Frequently asked questions

When will I see the first insights?

Insights appear instantly once a participant has answered a survey. When there is sufficient amount of data the churn risk probability will appear. Over time the results will be enriched by progression too.

Can you explain exactly how you calculate the Risk?

The foundation of the Risk calculation is client and team feedback. Our AI calculates the Risk based on scores, millions of empiric data points, semantic analysis of comments, response time, the answering pattern, the amount of reminders, non-responders and time of day of the answer has been submitted.

Do I have to ask all my clients?

The platform is fully scalable and as such you can start with the minimum package (up to 10 clients) and increase the package over time if needed.

Is the Lift system only to be used towards my retainer clients?

No. The system works towards retainer clients, project clients and ad hoc clients. Whilst retainer clients are the natural clients to measure upon, project and ad hoc clients are a great opportunity to assess too and see whether they can be switched to become a more secure retainer client.

“Lift is simple, flexible and visual which makes reviewing results quick and easy across our complex organization”

Scott Downs

COO, OMD

“I am already wondering how I did my job without this amazing tool! It’s awesome and it’s going to be game changing for us in the future.”

Nick Propper

COO, Porter Novelli

Thomas Høgebøl

CEO, The North Alliance

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