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Lift is the world’s leading client churn prediction platform built for confident companies

Reduce client churn by 30% year-on-year by following Lift methodology and recommendations

Identify problems and opportunities immediately

Have more profitable client relationships

“The Lift platform is an unparalleled predictor of client development.
Connecting client and employee engagement into a client predictor is the secret sauce and an amazing way to fully understand any problems in the client relationship before it’s too late to handle.
The platform is intuitive and actionable which has been instrumental in us implementing Lift throughout our organization successfully.”

Dianne Wilkins

CEO, CRITICAL MASS

Lift is the world’s leading client prediction platform built for confident companies

Reduce client churn by 30% year-on-year by following Lift methodology and recommendations.

Identify problems and opportunities immediately.

Have more profitable client relationships.

“At the NoA family we have implemented Lift across the whole group. This has enabled us to have better conversations with our clients and amongst ourselves. Besides great insights brought to life, Lift is simple, intuitive and actionable.”

Thomas Høgebøl

CEO, THE NORTH ALLIANCE

Frequently asked questions

When will I see the first insights?

Insights appear instantly once a participant has answered a survey. When there is sufficient amount of data the churn risk probability will appear. Over time the results will be enriched by progression too.

Can you explain exactly how you calculate the Risk?

The foundation of the Risk calculation is client and team feedback. Our AI calculates the Risk based on scores, millions of empiric data points, semantic analysis of comments, response time, the answering pattern, the amount of reminders, non-responders and time of day of the answer has been submitted.

Do I have to ask all my clients?

The platform is fully scalable and as such you can start with the minimum package (up to 10 clients) and increase the package over time if needed.

Is the Lift system only to be used towards my retainer clients?

No. The system works towards retainer clients, project clients and ad hoc clients. Whilst retainer clients are the natural clients to measure upon, project and ad hoc clients are a great opportunity to assess too and see whether they can be switched to become a more secure retainer client.